EKWB d.o.o.

Very pleasant experiencing using EKWB.I had an issue where my CPU water block didnt come with any springs, so I tweeted the guys at EKWB who came back to me straight away and advised me to raise a ticket.Not long after i had an email from the team, saying they would ship me out some new, missing springs on the next order i had subsequently placed for a GPU block at no additional cost.Excellent Customer Services if you ask me!Will recommend and use again.Shame you can't send the goods any faster to the UK thought! :)

High quality parts. They take about a week to ship, but again, the parts are solid. I've used their stuff for all LCS I've built.They're also really nice if you have to deal with an actual human(if you want to add to orders, etc before they ship or whatever).

If I had to do the whole process order through again. I would not order parts from them. The first of all you pay an import shipping tax on all your stuff. Which they don’t tell you about very clearly up front. Their custom configure for your custom Water loop does not give you all the parts necessary to finish. So, you end up waiting longer for more parts and paying more money. Once I built my PC and had everything connected. The jet plate moved around in my GPU water block. I contacted them and they said it was my fault that the jet plate they installed had moved. There is no literature on how to remove and disassemble the GPU water block. They just tell you good luck!

I spent at least 1200USD$ on parts from this company and only had one defective pump. It was actually bad on day one but I worked with it until it leaked months later. EK didn't give me one hassle about it and promptly shipped a replacement with the coolant. Everyone hates having a downed PC and we all hate shipping times but considering where they are located to most of us we should be able to cut them some slack. My replacement was sent 3day air and that's pretty expensive so thank you. I can guarantee I will be an ongoing customer of theirs.

Don’t buy from them! I ordered my shop the loop two months ago and the other half of my shipment still hasn’t arrived! Customer service is very poor and they reply after many days with false promises! Very disappointing! Never again!

Don’t. Their customer service is a nightmare and their quality control is equally worse.A year in, the front distribution plate of my pc started to peel on the inside. They forgot to remove the plastic before assembly? No idea.Two weeks, and multiple people later I finally received a shipping label. Was told I would be notified when it was being fixed and sent back. Never happened.It randomly showed up. I noticed it while walking my dog. Fedex dropped it at my garage in the snow, no door knock, nothing. EK Sent it back full of fluid and it either popped during shipping or froze and burst but the pc was leaking on being opened. Ruined.I was able to get my money back. Would not recommend them.They have one good CS agent, but that doesn’t negate the fact that this was a horrible experience all around.

Update:Many thanks for Nina S from customer service. You are my hero. All items are post it.I ordered 19. june. Not posted yet, because one item missing, my order. Now write me, another item missing, what i want. It would be expected that the ordered products would be set aside, so that if the missing item arrives, all you have to do is post it. You're done laughing and I feel sorry for the way package creation works.

The waterblock I ordered was out of stock. They got new ones assembled and shipped within a week, and were very accommodating in adding 2 additional items to my order with no additional shipping while I waited. Customer service was prompt to reply and clearly delivered all the information I needed. Product reviews everywhere speak for EKWB's quality. They are the best.

My order was placed and assembled quickly, even though the estimated shipping date was a week away. I was provided with my tracking number very fast.Customer support went into detail when I contacted them, they were definitely willing to help, though they took a while to respond (just over a day).Website is well designed, and easy to navigate through.

Wow! Really fast delivery from DHL. That being said the craftsmanship of the mono block is beautiful and very solid. I didn't realize how heavy they are. I am very excited to start building my new system I am almost done modding the case a phanteks enthoo es916 elite.Cheers